CallMeBack

Let your customers call you instantly and for free from your website

Your customers are out there. They're on your website, or in the high street at one of your branches. And they need some expert advice - or maybe you need to talk to them, say to complete a transaction. Your contact centre staff has the expertise to handle these queries - but how do you get the two together, before the customer goes elsewhere?

CallMeBack is the answer. It's the most effective way of handling enquiries from online customers, and from customers in branches who can't be handled immediately by onsite staff. Clients are finding that the efficiency gains and sales conversion rates from CallMeBack are impressive. And incidentally, their customers are impressed too.

According to research CallMeBack has:

• Measurably increases sales both
  • Online by improving conversions rates by up to 40% and creating up-selling and cross-selling opportunities
  • Offline by connecting branch customers via their mobile to a skilled contact centre advisor during busy periods
• Improves efficiency by
  • Turning web enquiries from lengthy e-mails replies into inbound calls, eliminating the need for specialist training
  • Speeding up back-end processing, for example agents taking customers details can pre-fill forms for signature improving accuracy and turnaround time
• Increases customer satisfaction by
  • Giving them prompt, skilled attention when they need it
  • Ensuring they are connected to the right staff with the details to support their individual enquiry